Bottom line here folks: We want you to be happy with us, our services, and the fit and quality of the boats and equipment you purchase. As our friend Darren Bush at Rutabaga Outdoors puts it “We promise to be honorable, and you promise to be reasonable.” This sounds fair to us as well.

Shipments are made via UPS unless otherwise specified. Kayaks are sent Roadway, ground transportation, and are shipped to the terminal closest to you for pickup. Shipments out of the United States must be approved in advance. All shipping charges will be due to the customer at the time of sale. Products become the customers when the shipment leaves our facility. All shipments should be inspected and damages noted on the shipping bill at the time of arrival before the driver leaves. Claims must be made in writing to the shipping company within 48 hours

Returns will gladly be accepted within 30 days of the sale. Merchandise must be in like new, re-sellable condition and accompanied by an invoice or receipt. A credit will be made to the credit card used or a refund check will be issued. A restocking fee of 20% may be assessed at our discretion on special order items. All new merchandise carries the manufacturers’ full warranty. All sales are final on closeout, Demo equipment or boats, and used gear. No warranty is offered or implied on used or Demo boats and merchandise.