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If you need to cancel your tour
reservations, for any reason, our cancellation deadlines are as
follows:
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Time Frame:
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You receive:
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Up until 45 days prior to trip departure
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Refund of what you have paid minus a $100 fee
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44-31 days prior to trip departure
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50% of your payments
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30-15 days prior to trip departure
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15% of your payments
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14-0 days prior trip departure
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No Refund
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There is no partial refund for starting a tour late or leaving
a trip early.
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In order to keep our tours affordable
and provide proper notice to our lodging partners, we must adhere to
this time line. After our refund deadline has passed we cannot
provide a refund for any reason, including circumstances beyond your
control such as weather-related travel delays, family emergency, or
injury. There is also no partial refund if you arrive late to your
tour, or depart early. Insurance agencies however, offer a full or
partial refund in many circumstances if you purchase travel insurance
to cover your tour.
Travel Insurance
We encourage you very strongly to
purchase travel insurance to protect against extenuating
circumstances such as illness and injury- believe us, they do come
up!
Transfer Policy
If you would like to change to a
different tour or departure date after signing up, we will be happy
to transfer you on a space available basis up until 45 days prior to
your tour. Please provide your transfer request in writing - email is
sufficient. Please note, a $25 transfer fee will be deducted from
your previous payments for each transfer, and if you later choose to
cancel your tour, the cancellation deadlines will apply to the date
of the originally scheduled tour.
Tour Confirmation
OKC Kayak confirms tours 30 days prior
to tour departure; prior to this time, tours may be canceled due to
low enrollment. After your tour is confirmed, it will not be canceled
for low-enrollment, but in rare cases may be canceled due to weather,
government intervention, unsafe conditions, or any other reason that
would affect the quality of the schedule tour or the safety of its
participants. If we are forced to cancel your tour, we will provide a
100% refund and work to add you to another trip that works for you.
Please note tour itineraries provided
prior to your trip provide an overview of our standard tour. Your
tour may differ somewhat from this sample based on lodging
availability, participant skill levels and interest, weather
conditions, and other factors. Tour guides will work with guests to
craft the best possible tour experience for the group.
Dietary Considerations
We pride ourselves in being able to
accommodate special dietary preferences or needs. Please make us
aware of these needs at least 30 days prior to your trip so we can
plan accordingly.
Medical Disclosures
Participants agree that they are
physically fit enough and in proper medical condition to participate
in activities. Participants agree to disclose any pertinent medical
information, medications, previous injuries, and conditions to us
prior to the trip starting. This information will be held in the
strictest confidence.
Disabilities
We are creative and passionate about
getting people with disabilities into the outdoors. Let us know how
we can accommodate you specific needs, and you are sure to be
pleasantly surprised.
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